Terms of service

Terms of Service for Phoera Cosmetics

Effective Date: 11 March 2025

By accessing and using Phoera Cosmetics ("we," "us," "our," or "the Company") website, https://phoeracosmetics.co.za/ ("Site"), you agree to comply with and be bound by the following Terms of Service. If you do not agree to these terms, please do not use the Site.

1. General Information

  • Phoera Cosmetics reserves the right to change or update these Terms of Service at any time without prior notice. We recommend checking this page regularly for any changes.

2. Eligibility

  • By using our Site, you confirm that you are at least 18 years of age or accessing the Site under the supervision of a parent or legal guardian.
  • You also agree that you will not use the Site for any unlawful or prohibited activity.

3. Products

  • All products sold on Phoera Cosmetics are described and pictured accurately to the best of our knowledge. However, we cannot guarantee the exact colours, textures, or features due to variations in monitors, lighting, and other factors.
  • All product prices are listed in South African Rand (ZAR) and are subject to change without prior notice.

4. Orders

  • When you place an order through the Site, you are making an offer to buy the product(s) subject to availability and acceptance by us.
  • We reserve the right to reject or cancel orders at our discretion, including for product unavailability, pricing errors, or suspicion of fraudulent activity.

5. Payment

  • Payment for products can be made via [list available payment methods, e.g., credit cards, PayPal, etc.].
  • You are responsible for all taxes and duties related to your purchase.

6. Promotions, Discounts and Discount Codes

  • Only one discount code may be used per order. Discount codes cannot be combined, stacked, or used together with any other discount code.
  • Discounts and discount codes cannot be used in conjunction with any other discount, promotion, special offer, sale price, bundle deal, or voucher on this Site, unless the terms of a specific promotion expressly state otherwise.
  • Where more than one discount is applied to an order, whether through a system error or otherwise, we reserve the right to apply only one discount and request payment of the difference, or to cancel the order and refund any amount paid.
  • Discount codes have no cash value, are non-transferable, cannot be exchanged for cash, and may only be used within their stated validity period and conditions.
  • Gift cards are a method of payment, not a discount, and may be used on orders to which a discount has been applied.
  • We reserve the right to amend, suspend, or withdraw any promotion or discount code at any time without prior notice.

7. Shipping and Delivery

  • Orders will be processed and shipped within [insert processing time]. You will receive a shipping confirmation once your order has been dispatched.
  • Delivery times may vary depending on your location. Any delays will be communicated accordingly.

8. Returns and Refunds

  • If you are not satisfied with your purchase, you can return unused items within [insert number] days of receiving your order.
  • Please refer to our Return and Refund Policy for more details on the return process, conditions, and instructions.
  • The customer is responsible for return shipping costs unless the item is defective or incorrect.

9. Privacy and Data Protection

  • We take your privacy seriously. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

10. Limitation of Liability

  • Phoera Cosmetics is not liable for any damages, including but not limited to lost profits, data loss, or any indirect, special, incidental, or consequential damages arising from the use of our Site or products.

11. Governing Law

  • These Terms of Service are governed by the laws of the Republic of South Africa. Any disputes arising out of the use of this Site shall be subject to the exclusive jurisdiction of the courts located in [insert location].

12. Contact Information

If you have any questions about these Terms of Service, please contact us at: